Mayra Arango

Data Analyst

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ABOUT ME

I am a highly motivated analytics professional with a Master of Science in Information Systems, specializing in Data Analytics, from Seattle Pacific University. I bring a proven track record in data operations, where I excel in extracting, organizing, and transforming complex datasets into actionable insights that drive business performance and enhance customer experiences. My experience spans working with diverse data sources and utilizing advanced analytical tools to uncover trends, optimize operations, and support strategic decision-making. With a strong foundation in both technical skills and business acumen, I am eager to contribute data-driven solutions that fuel growth and innovation within your organization.

Courses

•Database Management and Warehousing

•Tableau Administrator Server

•Introduction to MongoDB

•Information Technology Infrastructure

•Information Systems Management

•Operations Management

•Social Media Content & Strategy

•Cyber security

Skills

Languages: Spanish and English.

Technology: Microsoft Access, Tableau, SQL language, Alteryx, SLQ Management Server, AWS.

Other: Project Management, Customer Service

Experience

Business Intelligence Analyst at Space Needle, Seattle

● Design, implement, and manage data warehouses for business intelligence across departments.

● Use Alteryx for ETL, workflow automation, and data integration into SQL and Tableau.

● Manage data storage and optimize queries with SQL Server.

● Build Tableau dashboards for KPIs, financials, and operational metrics.

● Collaborate with stakeholders to deliver actionable, data-driven insights.

● Ensure data integrity for reliable reporting.

● Present insights to non-technical audiences, promoting data literacy.

Data Operations Intern at mParticle, New York

● Drafted business requirements for ETL pipeline development for Project Management data.

● Identified API endpoints for Zendesk and Project Management; documented ETL-relevant fields.

● Parsed JSON to map data structure and created a database relationship diagram.

● Built Looker dashboards to monitor Salesforce data quality; increased accuracy to 95%.

● Provided regular status updates to key stakeholders.

● Supported Looker audit by coordinating deprecation of unused assets with data owners.

Coordinator at Corporación Casa de la Juventud, Ibagué Colombia

● Developed methodologies for community work, culture, peace, and conflict resolution workshops.

● Taught the principles of peace to communities through conferences and workshops.

Projects

Develop Tableau Ticketing Analysis Reports to provide real-time insights into ticket sales, attendance trends, and customer behavior. These interactive dashboards visualize key metrics—such as ticket volume by date, time, location, and comparisons of actuals vs. budget and forecast—enabling data-driven adjustments to pricing, promotions, and staffing to maximize revenue and enhance customer satisfaction. The reports integrate data from multiple sources, ensuring comprehensive visibility across all lines of business.

Contact Information

Address

1030 Grandview st, Edmonds, WA.

Email

mayra.arango22@gmail.com

Phone

206-7872084